Universe Recharge, Subscription & Auto-Renewal Agreement
Last Updated: June 5, 2025
Effective Date: June 5, 2025
Preamble
Welcome to the Universe API Recharge Service!
This "Universe API Recharge, Subscription & Auto-Renewal Agreement" (hereinafter referred to as "this Agreement") is entered into between the operator of the Universe API platform (hereinafter referred to as "we," "us," or "the Platform") and you (hereinafter referred to as "the User" or "the Developer") with respect to recharge, subscription, and auto-renewal services. This Agreement, together with the "Universe API User Agreement," "Universe API Service Agreement," and "Universe API Privacy Policy," constitutes the complete understanding governing your use of the Services.
Please read and fully understand all terms of this Agreement before proceeding with any recharge, subscription, or auto-renewal activation. By initiating a recharge, subscription, or auto-renewal, you acknowledge that you have fully understood and agree to be bound by this Agreement.
I. Recharge Service Description
1.1 Recharge Usage
Recharged balance is used to pay for fees incurred from your use of Universe API services, including but not limited to:
| Fee Type | Description |
|---|---|
| API Call Fees | Billed based on the actual number of Tokens consumed by the model |
| Other Service Fees | Fees for value-added services that may be launched in the future (subject to platform announcements) |
1.2 Nature of Recharge
- Recharged balance is virtual currency and is limited to use within the Universe API platform only. It cannot be withdrawn, transferred, or exchanged for cash or physical goods.
- Recharged balance does not accrue interest or earnings.
- Upon successful recharge, the amount is credited instantly and can be used to pay for service fees.
II. Recharge Methods
2.1 Supported Payment Methods
| Payment Method | Description |
|---|---|
| Alipay | Supports payment via Alipay balance, Huabei, Yu'e Bao, and other methods |
| WeChat Pay | Supports payment via WeChat wallet, bank cards, and other methods |
| Bank Card | Supports online payment via debit and credit cards from major banks |
| Corporate Bank Transfer | Enterprise users may apply for corporate bank transfer (please contact the business team in advance) |
2.2 Recharge Amounts
| Item | Description |
|---|---|
| Minimum Recharge Amount | Subject to the amount displayed on the recharge page (typically starting from RMB 10) |
| Recharge Tiers | Multiple preset recharge tiers are available, and custom amount recharges are also supported |
| Recharge Limits | Per-transaction and daily recharge limits are subject to platform rules |
2.3 Recharge Process
- Log in to the Universe API Console;
- Go to "Billing Center" and select "Recharge";
- Select the recharge amount and payment method;
- Complete the payment as instructed on the page;
- Upon successful recharge, the amount is credited in real time (some payment methods may experience a brief delay).
III. Recharge Promotions
3.1 Recharge Bonuses
We periodically offer recharge promotions. The specific rules are as follows:
| Promotion Type | Description |
|---|---|
| Milestone Bonus | Reach a specified recharge amount and receive a bonus percentage of additional balance |
| First Recharge Reward | New users may receive a bonus on their first recharge (subject to the campaign page) |
| Holiday Events | Limited-time recharge promotions launched during specific holidays or platform events |
3.2 Promotion Rules
- Bonus balance and recharged balance are used together, with bonus balance deducted first.
- Bonus balance has an expiration period; the specific validity period is subject to the campaign terms.
- Recharge promotions during the same campaign period cannot be combined with other promotions (unless otherwise stated in the campaign terms).
- Bonus balance cannot be withdrawn or transferred.
3.3 Promotion Adjustments
We reserve the right to adjust, suspend, or terminate recharge promotions at any time. Adjustments will be communicated via platform announcements. Promotions already participated in will be honored according to the original rules.
IV. Subscription Services
4.1 Subscription Overview
In addition to the pay-as-you-go model, Universe API offers a variety of subscription plans to meet your long-term usage needs at more favorable prices. Subscription plans include a specified allocation of Token usage or value-added services, and are ideal for users with stable, predictable call volumes.
4.2 Subscription Plans
| Plan Type | Description | Use Case |
|---|---|---|
| Basic Plan | Fixed monthly Token quota at a discounted price | Small to medium-scale stable workloads |
| Professional Plan | Higher Token quota + higher rate limits | Mid to large-scale enterprise production environments |
| Enterprise Plan | Custom quota + dedicated technical support + priority response | Large-scale production environments |
Specific plan details, pricing, and benefits are subject to the real-time information displayed on the subscription page in the Console.
4.3 Subscription Rules
- Subscription Activation: Subscriptions take effect immediately upon successful purchase, and subscription benefits are calculated from the effective date.
- Subscription Cycle: Subscription cycles are available in monthly and annual options, with annual subscriptions offering greater discounts.
- Quota Usage: Token quotas included in a subscription are valid only within the current subscription cycle; unused quotas do not carry over to the next cycle.
- Overage Charges: Once the subscription quota is exhausted, usage beyond the quota is charged at standard pay-as-you-go rates and deducted from the account balance.
- Plan Upgrades and Downgrades:
- Upgrade: You may upgrade to a higher plan at any time. The price difference is calculated on a pro-rata basis for the remaining days, and the upgrade takes effect immediately.
- Downgrade: Downgrades take effect after the current subscription cycle ends. The current cycle continues under the original plan benefits.
4.4 Subscription Benefits
| Benefit | Basic Plan | Professional Plan | Enterprise Plan |
|---|---|---|---|
| Token Quota Discount | 10% off | 15% off | Negotiated pricing |
| Rate Limit Increase | Standard | 2x | Custom |
| Dedicated Technical Support | - | - | Dedicated Manager |
| SLA Guarantee | 99.5% | 99.9% | Custom |
| Priority Queue | - | - | Supported |
4.5 Subscription Refunds
- After a successful subscription, if no subscription benefits have been used during the current cycle, a full refund may be requested within 7 days.
- If subscription benefits have been used, the refund amount = amount paid - amount consumed (calculated at standard pricing). If the result is negative, no refund will be issued.
- Refund requests should be submitted via the Console by opening a ticket. Refunds will be processed within 5-10 business days after approval.
V. Auto-Renewal
5.1 Auto-Renewal Overview
Auto-renewal is a convenience service that, when enabled, automatically renews your subscription plan for the next cycle before the current cycle ends, ensuring uninterrupted service.
Important Notice: By enabling auto-renewal, you authorize us to automatically charge the renewal fee to your designated payment account before the end of each subscription cycle.
5.2 How to Enable
- Log in to the Universe API Console;
- Go to "Billing Center" > "Subscription Management";
- Select a subscription plan and enable the "Auto-Renewal" option;
- Select a renewal payment method and complete authorization;
- Once enabled, the system will automatically renew before the end of each cycle.
5.3 Renewal Rules
| Item | Description |
|---|---|
| Renewal Timing | Renewal charges are automatically initiated within 24 hours before the end of the current subscription cycle |
| Renewal Amount | Charged at the current subscription plan's standard price (promotional pricing applies if available) |
| Renewal Notice | You will be notified via email and Console message 3 days before renewal |
| Charge Result | You will be notified of successful renewal via email and Console message |
| Charge Failure | If the charge fails, the system will retry up to 3 times within 24 hours |
5.4 Renewal Payment Methods
| Payment Method | Description |
|---|---|
| Account Balance | Deducted from your recharged balance first (recommended; no third-party payment authorization required) |
| Alipay Password-Free Payment | Authorize Alipay to automatically deduct payments without confirmation each time |
| WeChat Entrusted Deduction | Authorize WeChat to automatically deduct payments without confirmation each time |
| Bank Card Auto-Debit | Authorize bank card auto-debit (requires signing a debit agreement) |
The system prioritizes deduction from account balance. If the balance is insufficient, other authorized payment methods will be attempted in sequence.
5.5 Disabling Auto-Renewal
- You may disable auto-renewal at any time via "Subscription Management" in the Console.
- Disabling auto-renewal does not affect the current subscription cycle; it only stops automatic charges for the next cycle.
- If you wish to re-enable auto-renewal after disabling it, you must complete the payment authorization process again.
- It is recommended to disable auto-renewal at least 24 hours before the end of the subscription cycle to avoid the system having already initiated the renewal charge.
5.6 Auto-Renewal Changes
- If you change your subscription plan (upgrade/downgrade), auto-renewal will be executed based on the new plan's pricing and cycle.
- If you change your authorized payment account, please ensure the new account is active and the authorization is valid; otherwise, renewal may fail.
5.7 Renewal Failure Handling
| Scenario | Resolution |
|---|---|
| All payment methods fail | Service is suspended upon subscription expiration; manual renewal or recharge is required to restore service |
| Delayed charge arrival | A 72-hour grace period is granted, during which service remains active |
| Renewal not completed within the grace period | Subscription is terminated, and pay-as-you-go billing takes effect automatically |
Fees incurred during the grace period will still be deducted from your account balance. Please ensure sufficient balance.
VI. Balance Management
4.1 Balance Inquiry
You can check your account balance and spending details through the following methods:
- Console Homepage: View your current available balance upon login.
- Billing Center: View detailed recharge records, spending records, and balance change history.
- API Query: Some endpoints support balance and usage inquiries.
4.2 Balance Composition
Your account balance consists of the following components:
| Balance Type | Source | Validity Period |
|---|---|---|
| Recharged Balance | From user recharges | Long-term valid (subject to account management fee rules) |
| Bonus Balance | From recharge promotions | Subject to the validity period specified in the campaign terms |
| Refund Balance | From service exception compensation refunds | Long-term valid |
| Free Credits | From new user registration bonus | Subject to the validity period specified at registration |
4.3 Balance Deduction Order
When charges are incurred, deductions are applied in the following priority:
- First Deduction: Balance with the shortest validity period (e.g., bonus balance about to expire);
- Second Deduction: Free credits;
- Last Deduction: Recharged balance.
4.4 Low Balance Alerts
- When your account balance falls below a set threshold, the system will notify you via email, SMS, or Console message to recharge promptly.
- You can set a custom low-balance alert threshold in the Console.
- When the balance is insufficient, API requests will return an error. Please recharge promptly to maintain service availability.
VII. Invoices & Bills
5.1 Invoice Application
| Invoice Type | Eligible Users | Application Method |
|---|---|---|
| Standard VAT Invoice | Individual and enterprise users | Apply online via the Console |
| Special VAT Invoice | Enterprise users (requires general taxpayer qualification) | Contact the business team to apply |
5.2 Invoice Rules
- The invoice amount is the actual recharge amount; no invoice is issued for bonus balance.
- The amount on each invoice shall not exceed the amount of a single recharge transaction.
- Invoice content is uniformly issued as "Information Technology Services" or "Software Service Fees."
- Electronic invoices will be sent to your registered email within 3-5 business days of application.
- Paper invoices will be mailed within 7-15 business days of application.
5.3 Bill Export
- You can export monthly billing statements from "Billing Center" in the Console.
- Bills include recharge records, spending details, and balance changes, and support CSV and PDF formats.
- Bill data is retained for a minimum of 24 months.
VIII. Refund Policy
6.1 Refund Principles
- Recharged balance is generally non-refundable and is intended for use within the platform only.
- Refunds may be requested under the following circumstances:
- Overcharges caused by our error;
- Recharge failed but payment was deducted;
- Other circumstances stipulated by applicable laws and regulations.
6.2 Refund Processing
| Refund Scenario | Resolution |
|---|---|
| Overcharges | Verified and refunded to account balance |
| Failed Recharge | Verified and refunded to the original payment method; 3-7 business days for arrival |
| Account Cancellation | Remaining recharged balance (excluding bonus portions) is eligible for refund |
6.3 Refund Application
- Refund requests should be submitted via the Console by opening a ticket, specifying the reason and amount for the refund.
- We will complete the review within 5-10 business days of receiving the request.
- Upon approval, the refund will be processed back through the original payment channel. Arrival time depends on the payment institution's processing speed.
- Bonus balance and consumed amounts are non-refundable.
IX. Account Management Fees
7.1 Charging Conditions
For accounts with recharged balance that remain unused for an extended period, we may charge an account management fee:
| Condition | Description |
|---|---|
| Inactivity Period | The account has had no API calls or Console logins for 365 consecutive days |
| Fee Standard | 1% per month of the remaining recharged balance (minimum of RMB 1/month) |
| Advance Notice | Notification will be sent via email and Console message 30 days before charges begin |
7.2 Avoiding Fees
You can avoid account management fees by:
- Keeping your account active (regularly using the API or logging in to the Console);
- Using your balance or requesting account cancellation promptly after receiving notice.
X. Recharge Security
8.1 Transaction Security
- All recharge transactions are transmitted through encrypted channels to ensure payment security.
- Large-amount recharges may require secondary identity verification.
- Abnormal recharge behavior (such as frequent recharges followed by immediate refund requests) may trigger a security review.
8.2 Payment Authorization
- You should ensure that the payment method used is owned by you or that you have obtained lawful authorization.
- Disputes and losses arising from the use of unauthorized payment methods are your sole responsibility.
- If any payment anomaly is detected, please contact customer service and the payment institution immediately.
XI. Pricing & Billing Description
9.1 Price Disclosure
- Universe API uses a pay-as-you-go model, charging based on the actual number of Tokens consumed.
- Detailed pricing information is available on the Product Pricing page.
- Prices are denominated in RMB (yuan per million tokens).
9.2 Billing Rules
| Billing Item | Description |
|---|---|
| Input Tokens | Billed at the model's input price; cache hits are billed at the cache price |
| Output Tokens | Billed at the model's output price |
| Failed Requests | Non-2xx HTTP responses do not incur charges |
For detailed billing rules and examples, please refer to Product Pricing.
9.3 Price Adjustments
- We reserve the right to adjust product pricing. Price changes will be announced 15 days in advance.
- Continued use of the service after a price adjustment constitutes your acceptance of the new pricing.
- The value of recharged balance is not affected by price adjustments and can still be used to pay for service fees.
XII. Liability for Breach
10.1 User Breach
If you engage in any of the following behaviors, we reserve the right to take corresponding measures:
| Breach Behavior | Measures |
|---|---|
| Recharging with illegal payment methods | Freeze the account and recover illicit gains |
| Malicious order farming or promotion exploitation | Revoke promotion eligibility and recover bonus balance |
| Fraudulent refund requests | Deny the refund; suspend service if necessary |
| Exploiting system vulnerabilities for improper gain | Deduct improperly obtained amounts; suspend or terminate the account |
10.2 Platform Liability
- If recharge anomalies are caused by our system failures, we will promptly resolve the issue and refund any incorrect charges.
- If recharge failures are caused by payment channel issues, we recommend switching to a different payment method or retrying later.
XIII. Agreement Amendments & Termination
11.1 Agreement Modifications
- We reserve the right to modify this Agreement at any time. The amended agreement will be published on the platform.
- Material changes will be communicated in advance via platform announcements, email, or other means.
- Your continued use of the recharge service after agreement modifications constitutes acceptance of the amended agreement.
11.2 Recharge Service Termination
- You may stop recharging at any time, but existing recharged balance is subject to the terms of this Agreement.
- We may suspend or terminate the recharge service under the following circumstances:
- You violate this Agreement or applicable laws and regulations;
- As required by laws, regulations, or regulatory authorities;
- The service is discontinued overall.
XIV. Governing Law & Dispute Resolution
- The formation, validity, interpretation, performance, and dispute resolution of this Agreement are governed by the laws of the People's Republic of China (excluding the laws of Hong Kong, Macau, and Taiwan).
- Disputes arising from this Agreement shall first be resolved through amicable negotiation between both parties.
- If negotiation fails, either party has the right to file a lawsuit with the competent People's Court in the jurisdiction where we are located.
XV. Miscellaneous
- Entire Agreement: This Agreement, together with the "User Agreement," "Service Agreement," and "Privacy Policy," constitutes the complete agreement between the parties.
- Severability: If any provision of this Agreement is found to be invalid, the remaining provisions shall remain in full force and effect.
- Notice: Notices sent via platform announcements, Console messages, or registered email are deemed effectively delivered.
- Right of Interpretation: To the extent permitted by law, we reserve the final right of interpretation of this Agreement.
Contact Us
If you have any questions regarding the Recharge, Subscription, or Auto-Renewal Agreement, please contact us through the following channels:
- Platform Console: Log in to the Console and submit a ticket
- Business Inquiries: Enterprise customers, please contact your dedicated business manager
- Technical Support: Refer to the FAQ for assistance
Thank you for choosing Universe API. We wish you a pleasant experience!